1. Are you a factory or a trading company?
We have 4 dedicated factories specialized in producing pet products, and we also maintain partnerships with over 2000+ reliable suppliers to ensure rich diversity in our offerings.
2. Why should we choose you?
1) Reliable: We are a established, reputable enterprise committed to mutual, win-win business outcomes.
2) Professional: We supply exact and customized pet toys according to specifications.
3) Competitive: With direct access to our manufacturing plants, we ensure pricing options are reasonable and optimized.
3. How are shipping costs calculated?
For smaller shipments, we can send products via express couriers like FEDEX or DHL at highly competitive rates due to our long-standing corporate relationships. For large shipments, we use sea freight. We will provide pricing quotes so you can decide to use our freight forwarder or your own.
4. How about the pricing? Can we get a discount?
Pricing varies depending on the specific product requirement (including shape, size, quantity). We provide precise quotations once we receive detailed descriptions of your desired items.
5. What is the sample lead time and payment terms?
Sample time is between 3 to 10 days after order and samples are confirmed. Our standard payment terms are T/T 30% deposit with the balance due upon completion. We also accept L/C, D/P, D/A, and O/A.
6. Do you support OEM/ODM services?
Yes, we support comprehensive OEM and ODM services. Custom shapes, custom packaging, colors, and customized logo integration are fully supported based on order specifications.