Q
Do you support customization?
Yes, professional customization services are available. Specifically, brand logos can be added to the product itself or its packaging, and customized designs of the product's appearance and functions can be conducted according to personalized needs. Please share the relevant design plan, and product design renderings will be created for reference and confirmation free of charge.
Q
What is the usual delivery cycle for the products?
The product delivery cycle is determined based on the order quantity and the selected transportation method, with the following specific standards: Regular in-stock products: The delivery cycle is 5-7 working days; Customized products: The delivery cycle is 30-40 working days.
Q
What payment methods are supported?
Supported payment methods include: Telegraphic Transfer (T/T), where a 30% advance payment of the total order amount is required as a deposit and the remaining balance must be settled before shipping; internationally commonly used payment methods such as PayPal and Western Union are also accepted.
Q
What is the MOQ for the products? Do you accept small-batch orders?
The MOQ can be flexibly adjusted according to the actual purchase needs. To enhance service flexibility, small-batch orders are accepted.
Q
What measures are taken to ensure product quality?
Product quality is ensured through a strict four-stage control process: First, samples are prepared for approval; after approval, the technical team formulates a detailed production process and draws internal production execution drawings; during production, multi-level quality inspection links (FQC, IQC, IPQC, and OQC) are adopted to monitor quality in real time; finally, a comprehensive inspection is conducted before shipment.
Q
Can products be delivered internationally?
Yes. If there is no cooperating freight forwarder, assistance can be provided to connect with logistics resources and support the logistics and delivery process.
Lawn Pet
