Q
Do you offer OEM/ODM service?
Yes, we have rich experience in offering OEM/ODM services, including customized labels, packaging, and specific product modifications to meet your branding needs.
Q
How about the sample policy and cost?
We usually provide existing samples to check the quality. A nominal fee is charged for custom designs, which is fully refundable after placing an order. The customer covers the shipping cost for the samples.
Q
What is the typical sample lead time?
Generally, it takes 7-10 days for sample production and delivery to the EU, AU, or USA, depending on the logistics carrier.
Q
Why is there a sample fee and how much is it?
The sample fee typically ranges from USD $10-50 per piece, depending on the complexity of printing or embroidery. This fee covers material sourcing, setup, and customization costs, and guarantees customized sample revisions until you approve.
Q
What are your payment terms?
For orders under $1000, full payment is required upfront. For orders exceeding $1000, the payment terms are a 30% deposit with the remaining 70% balance due against the Bill of Lading (B/L).
Q
How do you guarantee quality control?
Our manufacturing facility has over 20 years of experience in high-quality toy production. All finished items undergo rigorous, individual quality inspections before shipment to ensure top-tier standards.