Q1
Are you a factory or only a trading company?
We have 4 dedicated factories producing a wide range of pet products. Additionally, we work with over 2000+ reliable suppliers to ensure strong manufacturing capacity and diverse product offerings.
Q2
Why should we choose your products?
1) Reliable: We are a verified business structured for win-win partnerships.
2) Professional: We supply exact target pet products matching your custom market needs.
3) Factory Direct: Direct factory access allows us to keep high standards with reasonable, competitive pricing.
Q3
How do you handle the shipping costs?
For smaller shipments, we deliver via courier (such as FEDEX, DHL) at negotiated contract rates. For bulk orders, cargo is shipped via ocean freight. We provide complete freight quotes to compare with your preferred forwarders.
Q4
How is pricing calculated? Can you offer lower prices?
Pricing corresponds to product dimensions, shape, specifications, and ordered quantity. Standard quotations are sent immediately after analyzing your item details and project configuration.
Q5
What are your sample times and payment options?
Sample delivery is estimated within 3 to 10 days following sample request confirmations. Our typical payment terms require a 30% deposit with the balance payable after project completion. We accept T/T, L/C, D/P, D/A, and O/A.
Q6
Do you provide OEM or ODM customized services?
Yes, we offer fully integrated customization support. You can configure custom designs, tailored sizes, custom branding/logo prints, packaging adjustments, and target colors according to your specific marketing requirements.