FAQ 1 Are you a manufacturer or a trading company?
We have three factories. Our factory was established in 1996. Over 20+ years of development, we now have nearly 860 employees and a 100,000 square meters production area.
FAQ 2 Why should we choose your products?
We offer competitive advantages including:
- Reliable: We are a real company dedicated to win-win partnerships.
- Professional: We offer exactly the pet products you need.
- Factory Direct: We have our own factories, ensuring reasonable pricing.
- Strong Capacity: 3 main factories for pet beds / cat furniture, 60+ suppliers, 15+ QC staff, 950+ employees, 955,000 square meters of production area, and a 50+ R&D team.
FAQ 3 What is the sample lead time?
The sample lead time is 3 to 10 days after the order and samples are confirmed.
FAQ 4 What are your payment terms?
We accept T/T with a 30% deposit, and the balance is due after the order is finished. We also accept PayPal and West Union.
FAQ 5 What customized services do you offer?
We provide comprehensive customization support, including:
- OEM/ODM product customization guided by our 50-person design team.
- Free sample costs (100% returned after you place an order).
- Free customized package design.
- Free logo and leather design.
FAQ 6 Do you provide assets and resources for online sellers?
Yes, we support online sellers with free high-definition pictures for store use. Additionally, we provide updates on the latest pet product trends every month after starting cooperation.